Refund policy
“Our skincare products are made to order just for you! We do not offer refunds. If there is any issue with your order, please contact our support team at pureeleganceretailer@gmail.com, and we’ll be happy to assist you.”
To start a return, you can contact us at pureeleganceretailer@gmail.com. Please note that returns will need to be sent to the following address: 24805 Nova Lane, Punta Gorda , Fl 33980
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pureeleganceretailer@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pureeleganceretailer@gmail.com.
At Pure Elegance, we aim to ensure your satisfaction with every purchase. However, due to the nature of our products and the customization involved, we have specific policies regarding returns and exchanges. Please carefully review the following policy before making a purchase.
1. Eligibility for Returns
1.1 Timeframe for Returns:
We accept returns or exchanges only in limited circumstances. Due to the custom printing and production of our products, once a bottle is printed and the product is produced, we are unable to offer refunds.
1.2 Condition of Items
To be eligible for consideration for a return or exchange (where applicable), the item must be unused, unopened, and in its original packaging. Products that have been used, opened, tampered with, or customized (such as personalized bottles) are not eligible for return.
1.3 Non-Returnable Items
The following items are non-returnable:
- Customized products (including personalized bottles)
- Gift cards
- Products marked as final sale
- Products received as part of a promotional offer
- Free gifts
2. How to Initiate a Return
2.1 Return Process
If you believe your situation qualifies for a return or exchange, please contact our customer service team at 24805 Nova ln, Punta Gorda Florida 33980, United States with your order number and a brief explanation of your reason for the request. We will review your request and, if applicable, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
2.2 Return Shipping Costs
You will be responsible for paying the shipping costs for returning your item, unless the return is due to an error on our part (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3 Return Address
All returns should be sent to the following address:
24805 Nova ln, Punta Gorda Florida 33980, United States
Please include your RMA number and original receipt or proof of purchase in the return package.
3. Damaged or Incorrect Items
3.1 Reporting Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at 24805 Nova ln, Punta Gorda Florida 33980, United States with your order number and a photo of the damaged or incorrect product. We will work with you to resolve the issue as quickly as possible.
3.2 Replacement of Damaged or Incorrect Items
We will replace damaged or incorrect items at no additional cost to you. Depending on the situation, we may ask you to return the original item before sending a replacement.
4. Contact Information
If you have any questions about our Return, and Exchange Policy,
please contact us at:
Contact Information: pureeleganceskin.com
Customer Service Hours: As usual US working hours: